Refund & Subscription Policy

Effective date: June 20th, 2026

The Steeped Letter Co. is built around a small monthly ritual, and we want the experience of being a subscriber — including how refunds and cancellations work — to feel just as considered. This policy explains how we handle damaged or lost shipments, subscription renewals, and refunds for prepaid plans.

Damaged, Lost, or Missing Shipments

If your letter arrives damaged, or your tea or keepsakes are missing from the package, contact us at [support email] within [14] days of the delivery date with your order number (and a photo, if you can) so we can make it right.

• Damaged on arrival: we'll send a free replacement for that month's letter, tea, and keepsakes, or refund that shipment — your choice.
• Lost in transit: if tracking shows your package never arrived, we'll send a free replacement once we've confirmed your shipping address.
• Because tea is a consumable product, we're not able to accept returns of opened tea for health and safety reasons, but we will always replace a damaged or incorrect shipment.

How Subscriptions Renew

• Monthly Journey subscriptions renew automatically each month on your original sign-up date, and your card on file will be charged accordingly.
• 3-Month and 6-Month Journey subscriptions renew automatically at the end of the term unless canceled beforehand.
• You can cancel future renewals at any time through your account dashboard or by emailing hello@thesteepedletter.co. Canceling stops future billing but does not refund a box that has already shipped or a charge that has already been processed.

Refunds on Prepaid 3-Month and 6-Month Plans

If you prepay for a 3-Month or 6-Month Journey and decide to cancel partway through:

• You may request a refund for any remaining, unshipped months if you contact us within [14] days of your original purchase or most recent renewal date.
• Once we've begun preparing a month's letter for shipment, that month is no longer eligible for a refund, though your cancellation will still take effect and stop any future renewal.
• There are no refunds on 3-Month or 6-Month plans requested more than [30] days after the original purchase or renewal date.

Gift Subscriptions

Gift subscriptions purchased as a one-time, non-renewing gift do not automatically continue or rebill after the gifted term ends. If the recipient wants to keep receiving letters afterward, they can start their own subscription at any time.

Refunds on a gift purchase follow the same prepaid-plan terms above and are issued to the original purchaser, not the gift recipient.

Shipping Address Errors

It's the customer's responsibility to enter a correct address at checkout and to update it in their account dashboard if it changes. If a letter is shipped to an address you provided incorrectly, we're not able to offer a refund for that shipment, but we'll gladly resend it to the corrected address at no charge if you let us know within [60] days of the original ship date. We can't resend or refund letters mailed more than [60] days ago.

International Orders

We offer free shipping worldwide. Customers outside the country we ship from are responsible for any customs duties, import taxes, or fees charged by their local government. Delivery times vary by destination and local customs processing, and we're not able to refund a shipment solely due to customs delays.

How to Request a Refund or Cancel

Email us at hello@thesteepedletter.co with your order number, or manage your subscription directly from your account dashboard at [account dashboard link]. We aim to respond to all refund and cancellation requests within [2 business days].

Changes to This Policy

We may update this policy from time to time. The version posted on this page, with the effective date above, is always the one currently in force.