Refund & Subscription Policy

Effective date: 8 September 2026

The Steeped Letter Co. is built around a small monthly ritual, and we want the experience of being a subscriber — including how refunds and cancellations work — to feel just as considered. This policy explains how we handle damaged or lost shipments, renewals, and refunds.

Damaged, Lost, or Missing Shipments

If your letter arrives damaged, or the tea or keepsake is missing from the package, contact us at hello@thesteepedletter.co within 14 days of the delivery date with your order number, and a photo if you can, so we can make it right.

• Damaged on arrival: we'll send a free replacement of that month's letter, tea and keepsake, or refund that shipment — your choice.
• Lost in transit: if tracking shows your package never arrived, we'll send a free replacement once we've confirmed your shipping address.
• Because tea is a consumable product we're not able to accept returns of opened tea for health and safety reasons, but we will always replace a damaged or incorrect shipment.

How Each Journey Works

• Monthly — $25. Renews automatically each month on your original sign-up date, and the card on file is charged accordingly. Cancel or skip at any time.
• Three Month Journey — $72. A single charge for three letters. It does not renew, no card is kept on file, and there is nothing to cancel.
• Six Month Journey — $139. A single charge for six letters, completing Volume One. It does not renew, no card is kept on file, and there is nothing to cancel.

You can cancel a monthly subscription at any time from your account dashboard at your account, or by emailing hello@thesteepedletter.co. Cancelling stops future billing but does not refund a letter that has already shipped or a charge that has already been processed.

Refunds on the Three and Six Month Journeys

These are paid once, up front, for a set number of letters. If you decide to stop partway through:

• You may request a refund for any remaining, unshipped letters if you contact us within 30 days of your purchase.
• Once we've begun preparing a month's letter for shipment, that letter is no longer eligible for a refund.
• After 30 days from purchase we're not able to offer refunds on the remaining letters, though we will always replace anything damaged or lost.

Gift Journeys

The three and six month journeys are single, non-renewing purchases, which makes them the sensible ones to give. They do not continue or rebill after the gifted letters have been sent, and nothing ever lands on the card of the person who opens it. If the recipient wants to keep receiving letters afterwards, they can start their own journey at any time.

Refunds on a gift purchase follow the terms above and are issued to the original purchaser, not the recipient.

Shipping Address Errors

It's the customer's responsibility to enter a correct address at checkout and to update it in their account if it changes. If a letter is shipped to an address you provided incorrectly we're not able to refund that shipment, but we'll gladly resend it to the corrected address at no charge if you let us know within 60 days of the original ship date. We can't resend or refund letters mailed more than 60 days ago.

Shipping and International Orders

Shipping is free and tracked within the United States. International orders are quoted at cost at checkout — we don't mark it up and we don't bury it in the price for everyone else.

Customers outside the United States are responsible for any customs duties, import taxes or fees charged by their local government. Delivery times vary by destination and local customs processing, and we're not able to refund a shipment solely because of a customs delay.

How to Request a Refund or Cancel

Email us at hello@thesteepedletter.co with your order number, or manage a monthly subscription directly from your account. We aim to respond to all refund and cancellation requests within 2 business days.

Changes to This Policy

We may update this policy from time to time. The version posted on this page, with the effective date above, is always the one currently in force.